About Us
We are Trusted
10+ Countries Worldwide
We are third party IT services company, (company name) provide services for break fix maintenance and EUC solutions to our customers for desktop support and network support maintenance. We strive to exceed our clients’ expectations by delivering exceptional customer service and technical expertise.
Our goal is to be a trusted partner to our clients, helping them achieve their business objectives through the use of technology. Our vast range of services, include Desktop and Network Monitoring ranging Tier 1 to Tier 3, Technical Recruitments, Global Deployment of Systems, Wireless Surveys, Data Center Moves, Third Party Maintenance, Asset Disposal, Full Time Resource Allocation and Technical Staffing. Our help desk staff is readily available 24*7*365 to make proactive approach to IT management, covering real time support and maintenance to ensure that customers IT infrastructure operates efficiently and meets your business needs.
We are committed to staying ahead of the curve in the ever-evolving IT landscape, always ensuring our customer’s success. We help our business partners to focus on their core operations while leaving the management of their infrastructure to the IT industry leading experts.
FULL TIME RESOURCE ALLOCATION
In the rapidly evolving IT managed support services industry, effective resource allocation across support levels is essential for delivering exceptional service. Our company specializes in providing comprehensive IT support, ensuring that clients receive timely and efficient assistance tailored to their needs.
Starting with Level 1 (L1) support, we understand that first impressions matter. Our dedicated L1 technicians serve as the first point of contact, ready to assist with common issues like password resets, software installations, and general troubleshooting. By strategically allocating full-time resources, we ensure our L1 team is adequately staffed, particularly during peak times, to handle incoming requests promptly. Utilizing advanced ticketing systems, we prioritize and categorize issues, enhancing response times and ensuring a smooth customer experience.
When issues escalate, our Level 2 (L2) support team steps in. Comprised of more experienced technicians, L2 support addresses complex problems that require deeper technical knowledge. We invest in continuous training and skill development, equipping our L2 staff with the latest industry insights. This investment not only boosts their problem-solving capabilities but also allows our L1 team to resolve more issues independently, optimizing resource allocation throughout the support structure.
At the highest level, our Level 3 (L3) support team comprises specialists who tackle the most intricate challenges, including system architecture and security vulnerabilities. By ensuring our L3 technicians are well-trained and have access to the latest tools and resources, we empower them to provide effective solutions swiftly.
In conclusion, our company is committed to optimizing full-time resource allocation across Levels 1 to 3, delivering unparalleled IT support services. By aligning our staffing, training, and collaboration efforts, we not only enhance service quality but also ensure that our clients can focus on their core business operations, knowing that their IT needs are in expert hands.
IT ASSET DISPOSAL & DESTRUCTION
In today’s technology-driven world, managing IT assets responsibly is crucial for every organization. Our company specializes in providing secure IT asset disposal and destruction services, ensuring that your outdated or unwanted equipment is handled with the utmost care and compliance.
As part of our commitment to data security, we understand the risks associated with improper disposal of IT assets. Sensitive information can be vulnerable if not managed correctly. That’s why our expert team follows strict protocols to guarantee complete data destruction, using industry-standard methods that ensure your confidential information is permanently erased. We provide certificates of destruction for your records, giving you peace of mind that your data is secure.
Our IT asset disposal services are tailored to meet the unique needs of each client. Whether you’re dealing with computers, servers, networking devices, or mobile phones, we have the expertise to manage all types of IT equipment. We focus on environmentally responsible practices, ensuring that recyclable materials are processed in compliance with local regulations. Our aim is to minimize e-waste while maximizing the recovery of valuable resources.
GLOBAL DEPLOYMENTS
With our expertise in IT managed support services, we ensure that your technology infrastructure is implemented smoothly, regardless of geographical challenges. Our dedicated team of professionals is skilled in managing deployments for hardware, software, and networking solutions, ensuring that your systems are set up correctly and efficiently from the start.
We understand that each deployment project is different. That’s why we offer personalized planning and execution strategies, working closely with your team to define goals, timelines, and specific requirements. Our meticulous approach includes site assessments, logistics planning, and resource allocation, ensuring that every aspect of the deployment process is executed flawlessly.
Improve and Innovate with the Techycinch
Techycinch mission is to offer several benefits including cost savings, increased performance, and improved oriented solutions to businesses of all sizes.
We can help to maintain and modernize your IT infrastructure and solve various infrastructure-specific issues a business may face.
Why Techycinch IT Support
In today’s digital age, businesses rely heavily on their IT staff to operate efficiently. Here are some potential reasons to choose Techycinch
700 + Engineers Globally
We have a large team of field engineers globally who can provide fast and reliable on-site support, minimizing downtime and ensuring that issues are resolved quickly. This is particularly valuable for businesses with multiple locations or those with complex IT department.
Flexible SLA Options
Techycinch is providing flexible Service Level Agreement (SLA) options can tailor their services to meet the unique needs of each client. This ensures that businesses receive the level of support they require and only pay for the services they need.
Competitive Pricing
We always help customers with competitive pricing and making sure that businesses receive high-quality IT services and solutions at a fair price. This is particularly valuable for
small and medium-sized businesses with limited budgets.
24 X 7 Helpdesk
We are offering 24/7 help desk support ensures that businesses can receive assistance at any time of the day or night. This is particularly valuable for businesses with employees working outside of traditional business hours or for those with critical systems that must be operational at all times.
IT Consultancy
Our IT consultancy services provide valuable insights and recommendations to help
clients optimize their IT management and achieve their objectives. This is particularly valuable for customers looking to implement new technologies or improve their existing IT operations.